Terms & conditions

Terms of sales and delivery

These terms of sales and delivery apply to goods purchased at www.redgreen.eu. We reserve the right to change these terms and conditions at any time without prior notice to you. The conditions that applies to your order will be those stated on www.redgreen.eu at the time of placing your order.

Www.redgreen.eu is owned by Redgreen Wholesale ApS, VAT-no. 41 34 40 59, Rudolfgårdsvej 13, DK-8260 Viby, Denmark, email address info@redgreengroup.com.

All contracts are conducted in Danish.

There is a final and binding agreement between you and Redgreen when your order has been confirmed by Redgreen. Redgreen sends an order confirmation to you by email when the order has been accepted and shipped. The receipt for the order, which is received immediately after your submission of the order, does not constitute an order confirmation.

You can only buy products at Redgreen's webshop as a private consumer and not as a business customer.

Privacy policy

You can read our Privacy policy here.

Payment and delivery

We accept payment with Visa, MasterCard, Visa Electron and Maestro.

We only deduct the amount when the order is shipped.

If you have ordered several items and one of the items is in backorder, we will only deduct payment for this item once it is shipped.

The prices are stated in EUR incl. VAT. The freight cost is added to the price of the item and is shown at the end of the check-out process.

Freight cost when placing an order at Redgreen’s webshop:

- European destinations: UPS home delivery: EUR 15,00.

- European desinations: UPS parcel shop delivery: EUR 15,00 - free delivery on orders above EUR 99,00 when shipping to UPS parcel shops.

Redgreen strives to ship orders as soon as possible and we try, under normal circumstances, to deliver within 2-4 workingdays after your purchase for European deliveries although longer delivery times can be experienced during holiday periods. If the unfortunate thing happens that the delivery time exceeds 30 days, you can cancel your order.

The order is delivered with UPS to all European destinations.

Redgreen is not obliged to deliver goods that are sold out from the stock.

We reserve the right to cancel the purchase agreement in any of the following situations without being liable for damages or other costs:

Your payment information is incorrect or cannot be verified
Your order is placed with the purpose of committing fraud etc. or in connection with an offense or other illegal activity
An accidental error occurs on the website, for example a payment error or the like

Cancellation

The cancellation right only applies to private consumers, and you have the right to cancel an agreement within 14 days after the day on which you or another person you have chosen, but not the carrier, receive the item.

If you have ordered several items in an order and we cannot deliver the items at the same time, the cancellation deadline is calculated from when you or another person you have chosen, but not the carrier, have received the last item in the delivery.

If the deadline expires on a public holiday, Saturday, Sunday, Christmas Eve or New Year's Eve, the deadline is extended to the following working day.

How to exercise the cancellation right

You can cancel your order by telling us that you wish to cancel. Notification of cancellation is sent per email to info@redgreengroup.com. Please be aware that we are only able to cancel the order, if our warehouse have not yet registred your order. You cannot cancel the order by refusing to receive the item or by not fetching it without at the same time notifying us that you wish to cancel. If we receive your items without notice from you regarding the exercise of your cancellation right, we will consider the return of the items as an exercise of the right to cancel the purchase.

The right of cancellation is complied with if you submit unambiguous notice that you are canceling the purchase before the withdrawal period has expired.

Returning the item and return costs

If you regret the purchase of an item, you must send the item to Redgreen Wholesale ApS, Rudolfgårdsvej 13, 8260 Viby J-DK without undue delay and no later than 14 days after you have informed us that you wish to cancel your purchase. The deadline is met if you return the item before the expiry of the 14 days.

When returning an item, you must always complete and enclose our return note - the return note came with your goods when you received them. If the return note has been lost, you can get a new one by contacting our customer service at info@redgreengroup.com.

Items cannot be shipped by demand or without delivery.

You must cover the costs for returning the item yourself.

Refund of the payment

When you cancel a purchase, we will refund all payments received from you, including any delivery costs.

Partial cancellation: However, this does not apply if you have purchased several items in an order and you only cancel part of your purchase. In such cases, we will not refund the delivery costs.

If you have chosen a delivery form that is more expensive than the cheapest form of delivery that we offer, you will not be refunded the additional cost.

The amount will be refunded without undue delay and in any case no later than 14 days from the date on which we have received notice of your cancellation. We can, however, withhold payment until we have received the item back.

We will attempt to make such a refund with the same payment method you used in the original transaction unless you have explicitly stated otherwise. In any case, you will not be charged any fees due to the refund.

Testing the item and packaging

You are only liable for a possible deterioration of the value of the item due to other handling of the item than is necessary to determine the nature of the item, its properties and the manner in which it is functioning;

You may examine the item in the same way as would have been possible if the item was purchased in a physical store, however you may not use it. Therefore, do not cut the price tags, labels and the like. The item must be returned in original packaging. If you have used it in a way that one may not in a physical store and we cannot resell it or cannot resell it at full price again, you may encounter a deduction of the depreciation in the refunded amount. If the item no longer has a commercial value, we will not refund the purchase amount.

You should also ensure that the item is securely wrapped when you return it. You carry the risk of the package/item yourself until we receive it. Therefore, save the mail receipt as well as possibly the track & trace number.

Claim – if something is wrong with the item

If there is a defect in an item, eg a material or manufacturing defect, you are entitled to submit a claim.

You can submit a claim within 24 months from the time of delivery of the item by contacting us at info@redgreengroup.com.

We ask you to provide as much detail as possible about the defect. Use our return note and state the claim in the return code, and send the return note along with the item to Redgreen Wholesale ApS, Rudolfgårdsvej 13, 8260 Viby J, DK.

If the claim is legit, we will refund your reasonable shipping costs.

If you no longer have the return note, you can contact our customer service at info@redgreengroup.com and get a new one sent.

Remember to always send the item in proper packaging and get a receipt for the shipment. Save the postal receipt incl. information on freight costs and possibly the track and trace number.

Appeals

If we cannot agree on the handling of the claim, you may submit a complaint to the Center for Complaints, the Danish Competition and Consumer Authority, Carl Jacobsens Vej 35, DK-2500 Valby, Denmark, www.forbrug.dk.

Responsibility

Redgreen is not responsible for any delays or failure to fulfill the agreement due to force majeure. As long as a force majeure situation exists, Redgreen is exempt from fulfilling its obligations.

Redgreen's liability for damages in all claims is limited to an amount corresponding to the price of the item you have purchased.