Right of withdrawal

Right of withdrawal

The right of withdrawal only applies to private consumers, and you have the right to withdraw from an agreement within 30 days of the day on which you or another person chosen by you, but not the carrier, takes physical possession of the item.

If you have ordered several items in one order and we cannot deliver the items simultaneously, the withdrawal period runs from when you or another person chosen by you, but not the carrier, takes physical possession of the last item.

If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve, or New Year's Eve, the deadline is extended to the following weekday.

 

How to exercise the right of withdrawal

The deadline means that you have 30 days from receipt to notify us that you wish to cancel your purchase.

You cancel by notifying us that you wish to withdraw. Notification of withdrawal should be sent by e-mail to info@redgreen.dk. You can also use the standard withdrawal form, which you will find at the bottom of the terms and conditions.

You cannot withdraw by refusing to accept the item or by failing to pick it up without simultaneously notifying us that you are withdrawing. 

The right of withdrawal is complied with if you send an unequivocal notification that you are withdrawing from the purchase before the withdrawal period has expired.

Partial withdrawal from the purchase 
If you have purchased several items from us, you have the option to return one or more items, even if they were purchased in one order. 

Please note that you will not receive a refund for shipping costs if you withdraw from part of your purchase.  

Returns 
Once you have notified us that you wish to cancel your purchase, you have 14 days to return the item to us. 
You are responsible for the cost of returning the package, and you are liable if any damage occurs during transport.