Frequently asked questions (FAQ)

Product information

How is REDGREEN items in size?

REDGREEN items are true to size, and we recommend you buy the size you normally use. If you are in doubt about what size fits you best, we recommend you use our size guide.

Which sizes does the items come in?

Most of our REDGREEN MEN items is available in S – 4XL. Although a few items are available up to 6XL. When you select a size, you can see what sizes the item is available in.

Most of our REDGREEN WOMEN items is available in S – 2XL. Although a few items are available in XS. When you select a size, you can see what sizes the item is available in.

Where do I find information about the item?

When you search for a item, you will find a product description which will inform you on everything you have to know before you purchase the item. If you have any other questions about the item, you are more than welcome to send us a message on our Social Media accounts or send an e-mail to our customer service team on info@redgreengroup.com.

 

Questions regarding orders

Can I change my order? 

When you have placed and paid for the order, and it is registered with us, you cannot change the order.

When will my money be withdrawn from my bank account?

Your money with be withdrawn from your bank account, when we have registered your order and it has been sent from our warehouse.

Which payment options do I have?

You can pay with VISA, Mastercard and Maestro.

 

Complaints and return

My item is defect. How do I complain? 

If you have received an item that is defected, you should contact our customer service team and send us an email with pictures of the claim. Send the e-mail to info@redgreengroup.com. Your claim must be made within a reasonable period of time once the defect has been detected.

I am not happy with my item. What do I do?

When you receive your package, a return form has been enclosed. This note states the reasons why you are returning the item. Here you must choose the reason why you are returning the item. Be aware that we do not offer free return when shipping overseas. 

If you are dissatisfied with your item and you would like to make a claim, please contact our customer service team. When sending the claim, you must inform us why you are dissatisfied and attach pictures of the following item.

How long do I have the right to withdrawal?

As a customer, you have a 180-day right of withdrawal when you shop with us. The 180 days apply from the day you receive your package. The deadline means that you have 180 days from receipt to let us know that you will regret your purchase. You can send an email to info@redgreengroup.com or use the return form that is packed with your order. If you have not received a return form, you can send us an email and we will send a new one.

How do I return my item?

In your package you will find a return form which we prefer you use. We recommend you send back the package in the originally packaging that you received your item in. Drop of your package at the nearest postal service. Be aware that we do not offer free return when shipping overseas.

I already returned my item, when will I get my refund?

It can take up to 5 working days before we have registered your return package. We will send you an email as soon as we have registered your package in our warehouse. Depending on which payment option you have used for your purchase, your money will be registered in your account 2-3 days later.

 

Shipping and delivery

Which delivery possibilities do I have? 

You can choose GLS home delivery or GLS parcel shop in Denmark. You choose when you place your order. Abroad, it is UPS that sends our packages. Here you can choose between UPS normal delivery or UPS Express.

Is it possible to track my order?

As soon as your order has been sent from our warehouse, we will send you a T&T number which you can follow until you have received your package.

How long does it take to receive my delivery?

We work hard on giving you the best service possible, that is why it is important to us, that your package will be with you in reasonable time. When you have placed and paid for your order and we have registered it at our warehouse, you will have your packages within 3-5 working days.

 

Discount code

Why did I not receive my discount code? 

Often you will receive our promotion when you sign up to our newsletter. If you have not received it, please check your unwanted or spam mails. If this is not the case, please contact our customer service team on info@redgreengroup.com and we will happily help you.

Can my discount code be used on all items?

If you have a discount code it can be used on all not discounted products.